Terms of service

Last updated: 5 October 2026

1. Who we are

This website is operated by Estrad LTD, trading as Codeclear ("we", "us"), registered office Barzaritsa Str. 4A, ap. 15-16, 1618 Sofia, Bulgaria, company ID (EIK) 206095975, VAT number BG206095975, email contact@codeclear.net. Full details are in our Legal notice.

These terms apply to every order placed on this website. Please read them before ordering. By placing an order, you accept these terms.

2. Who can order

We sell to consumers aged 18 or over and to businesses, for delivery to the EU countries offered at checkout. Where these terms mention consumer rights, those rights apply to consumers only.

3. Our products

We describe and show our products as accurately as we can. Small differences in colour, packaging or screen interface may occur and do not affect how the product works.

The OBD2 scanner works on petrol vehicles from 2001 and diesel vehicles from 2004 that have a standard 16-pin OBD2 port and a 12 V electrical system. It does not work on fully electric vehicles or 24 V trucks and buses. Coverage of individual functions can vary by make, model and year. Please check that the scanner suits your vehicle before ordering.

4. Prices and payment

  • Prices are shown in euros and include VAT. Shipping is free unless stated otherwise at checkout.
  • You pay at checkout using one of the payment methods shown there. Your payment is taken when you place the order.
  • If a product is clearly mispriced because of an obvious error, we may cancel the order and refund you in full.

5. How a contract is formed

When you place an order, you make an offer to buy. You will receive an order confirmation email; the contract is concluded when we send that confirmation.

We may decline or cancel an order before it ships, for example if the product is unavailable, if we cannot deliver to your address or if we suspect fraud. In that case we refund any payment in full.

The contract language is English. We store your order details and send them to you by email; you can also view the terms on this page at any time.

6. Delivery

Delivery times, costs and tracking are explained in our Shipping policy. Delivery times are estimates. If we cannot deliver within 30 days of your order, you may cancel and receive a full refund.

7. Right of withdrawal

Consumers can cancel within 14 days of receiving the goods without giving a reason. How to do this, who pays return shipping and how refunds work are set out in our Refund policy, which forms part of these terms and includes a model withdrawal form.

8. Legal guarantee

You have the 2-year legal guarantee of conformity under EU and Bulgarian consumer law, counted from delivery. If the product is faulty or does not match its description, you are entitled to repair or replacement, or, where that is not possible, a price reduction or refund. Contact us and we will arrange this at our cost.

9. Using the scanner safely

  • The scanner reads and clears information stored by your vehicle's engine computer. It helps you understand a warning; it does not repair the underlying fault.
  • Clearing a fault code switches the warning light off but does not fix the cause. If the fault remains, the light will come back. Never ignore warnings related to brakes, oil pressure, overheating or steering, and consult a qualified mechanic when in doubt.
  • Do not operate the scanner while driving. Use it with the vehicle parked safely.
  • Code descriptions and suggestions are general information. They are not a professional diagnosis.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss caused by using the scanner contrary to its instructions or to section 9, or by repairs made by you or third parties on the basis of a reading.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, under product liability law, or in any other way that cannot be limited by law. Your statutory consumer rights are not affected.

11. Complaints

Please send any complaint to contact@codeclear.net. We reply within 2 business days and aim to solve it within 14 days. You may also contact the Bulgarian Commission for Consumer Protection (www.kzp.bg) or the consumer authority in your country.

12. Personal data

We process your personal data as described in our Privacy policy.

13. Governing law

These terms are governed by Bulgarian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim in the courts of that country or of Bulgaria.

14. Changes

We may update these terms from time to time. The version that applies to your order is the one shown on this website when you placed it.